| The concierge duties at a hotel are many and | | | | departments within the hotel. |
| varied. Being a concierge is one of the most | | | | - Inputting data into computerized reservation |
| prestigious careers in the hospitality industry. The | | | | systems. |
| responsibilities are diverse, and depending on the | | | | Qualifications required: |
| hotel can range from overseeing the | | | | - At least some college in the field of hospitality. A |
| administration of the hotel's services to personally | | | | background in sales, public relations, marketing or |
| seeing to the special request of the hotel's guests. | | | | public service is extremely helpful. |
| Here a just a few of the fundamental concierge | | | | - Several years of experience in customer |
| duties at a hotel: | | | | service. |
| - Greeting guests at the front desk with a friendly | | | | - Excellent communication skills. Must be people |
| and pleasant demeanor. | | | | oriented and have the ability to deal effectively |
| - Providing customer service. | | | | with the public. |
| - Answering guest inquiries about the city and local | | | | - Adequate computer skills. |
| events and attractions. | | | | - Clear understanding of hotel policies and |
| - Handling special requests from guests (i.e. | | | | procedures. |
| limousine service or making the arrangements for | | | | The success of a concierge depends largely on his |
| special occasions). | | | | or her ability to multi-task and work under |
| - Making reservations for guests to eat at area | | | | pressure, willingness to serve others and talent |
| restaurants, procuring tickets for guests to attend | | | | for being a skilled problem solver. Not every |
| to cultural and artistic performances, or booking | | | | personality can handle the job. But for those who |
| sightseeing tours. | | | | can, the opportunities are out there. |
| - Interacting with personnel from other | | | | |